Important Clarification:
Because purchases are finalized directly on Amazon.in, all returns, replacements, and refund requests are governed by the Amazon Return & Refund Policy. ChaskaMart does not hold payment funds and cannot issue refunds directly.
Because purchases are finalized directly on Amazon.in, all returns, replacements, and refund requests are governed by the Amazon Return & Refund Policy. ChaskaMart does not hold payment funds and cannot issue refunds directly.
1. Amazon Food & Grocery Policy
Under Amazon India's grocery guidelines, dry fruits and edible consumables are classified as non-returnable for hygienic and food-safety reasons. However, you are 100% protected if:
- The package arrived physically damaged or leaking.
- The inner vacuum seal or container lid was broken upon delivery.
- The item received differs from the product ordered.
- The product is expired or past its best-before date.
2. How to Request a Replacement or Refund
If you encounter an issue with a dry fruit delivery from Amazon:
- Open the Amazon App or log in to Amazon.in.
- Navigate to Your Orders.
- Select the dry fruit order and click "Problem with order" or "Get product support".
- Select the appropriate reason (Damaged/Defective item). Amazon customer care will typically issue a replacement or credit an instant refund to your payment method.
3. Questions or Quality Feedback
If you have quality feedback about any brand featured on our platform, please inform us at hello@chaskamart.com so we can review the curation.